Statistics

 

STATEMENT AT A GLANCE  
Working of Consumer Fora/Consumer Protection measures  
Name of State/UT: H.P. For the Quarter ending. 31.12.2018
Full name & address of the Department: H.P. State Consumer
Disputes Redressal Commission, Shimla-9.

1. Establishment of State Commission and District Fora.

  i)        

Total number of Districts in the State/Union Territory.

12

 ii)         

No. of District Fora in the State/Union Territory.
a) Total set up:

12
12

b)Functional

9

c)Non-functional

03  ( vacant post of Members )

d)How many clubbed:

8

e)Names of Districts where District Fora    are yet to be set up:

Solan, Hamirpur, Sirmour at Nahan, Bilaspur, Kullu,Chamba, Kinnaur and Lahaul & Spiti.

f)  Number of Districts where more than    one D.F. has been set up:

District
Nil

Number of  District Fora
Nil

iii)

Whether State Commission functional

Yes

 

iv)

 

(i)Vacancies (along with date from which    vacancy arose)

State  Commission

 

District Fora *

Sanctioned
strength

Vacancy

Sanctioned
Strength

Vacancy

  a)  President:
b)  Members:

a) 1
b) 2

Nil
Nil

 

04
24

Nil
9

 II.    Performance of State Commission/District Fora: 

a)Total Cases Filed since inception:

State Commission
30815

District Fora
67081

(i)Cases disposed of

30044

97.49%

64537

 96.20%

(ii) Cases disposed of within   prescribed time-norms

21084

68.42%

32425

48.33%

 

 

 

III .   Implementation of Confonet Project:                                                            


i)

Computer Hardware/Software has:

 1.been received

2. been installed

3. been functional:

State Commission

 

Functional

District Fora

 

Functional (in four whole-time   and 8 part time Distt. Forums).

ii)

Activities being done through computers:
(a)Is case Monitoring System   installed & operational?

 

b) Has the live cases data been entered?

 

c) Whether Cause list & Judgments being posted on the websites?

State Commission
Monitoring system has been installed and is working properly.

 

Yes

 

Yes

District Fora

Monitoring system has been installed and is working properly.

Yes

 

 

Yes

IV.      Training

 

 

To be trained in the year

Trained so far

During the quarter

a)

Training of Members/Presidents in IIPA

-

SCC=Nil
DFs = 15
Total=15

-

b)

Training of State/District level officers in BIS training institute

-

-

-

c)

Training under Confonet:
a) Presidents and members

-

-

-

 

b) Other staff

All the ministerial staff were imparted training by TSPs posted in the offices of District Forums and State Commission. Apart from this, 10 officials of the State Commission and District Forums were also imparted computer training at NIIT, Chandigarh, sponsored by the NIC during the year, 2006.

d)

Any other training

 --

V Other Indicators

i)

Whether State Consumer Welfare Fund set up:

-

ii)

Whether Consumer Clubs set up in schools/colleges. If Yes, mention in how many schools and colleges.

-

iii)

Whether President, State Commission declared as Head of Department, if not, why?

Yes

iv)

Whether President, District Fora declared as Head of Office, if not, why?

Yes

v)

Panel of Members for immediate appointments: maintained? if yes, period upto which valid

State Commission
No

District  Fora
No

vi)

State Consumer Protection Council.

  1. Reconstituted on :
  2. Last meeting held on :

--

--
--

vii)

Whether District Consumer Protection Councils set up ?

--

--

viii)

One Time-Grant released

a) amount of grant received:

b) amount for which UC sent:

During
1995-1999
170 lac

170 lac

During
2004-2005

-

-

During
2006-2007
205.07. lac

205.07  lac

 

 

ix)

Whether one of the existing officers in each district designated as District Consumer Protection Officer? If yes, please specify which officer.

 

-

x)

Budget allocation in the State Plan during the current financial year
a) For State Commission and     District Fora

628.58 lacs    (i.e., for Salary, Wages, TE,OE,  MR, RRT MV, TTA & Honorarium) etc.

 

b) For Consumer Protection Activities.

-

-

 

c)   For Consumer   Awareness/Publicity.

-

-

 

 

 

 

 

 

PROFORMA
1. Information regarding infrastructure of the State Commission as on 31.12.2018.


Telephone

Building

Staff car

Fax

Computer

Photostat

Networking

Yes

Yes

Yes

Yes

Yes

Yes

Yes

2.   Information regarding Number/Functional/Non-functional of District Forums.


No. of Districts

No. of District Forums

No. of Additional District Forums.

Functional

Non-Functional

Remarks, if any

12

12

-

9

03

Vacant post of mermbers

3.   Information regarding Vacancy Position in the State Commission and District    Forums. Please put the Number of vacancy, if any.


State Commission

District Forums

Remarks

President

Members

Presidents

Members

(Mentioned the names of  Distt.)

-

-

-

9

Kullu, Lahaul & Spiti Kinnaur,,Shimla,Sirmaur and Chamba

 

4. No. of cases filed/disposed of/pending since inception (as on 31.12.2018).

 

No. of Cases filed since inception

No. of Cases disposed of since inception

No. of cases pending of since inception

State Commission

30815

30044

 771

District Forums

67081

64537

2544

 5.         Category –wise break up of cases (as on 31.12.2018).
            5(i) STATE COMMISSION.


Sr. No.

Category

Total No. of Cases Filed since inception

Total No. of cases Disposed of since inception

Total No. of Cases pending

(1)

   (2)

   (3)

  (4)

  (5)

1.

Banking

551

513

38

2

Medical

100

93

07

3.

Telephone

1505

1498

7

4

Insurance

3939

3776

163

5.

Housing

381

356

25

6.

Electricity

271

262

9

7.

Airlines

11

10

    1

8.

Railways

24

    24

 -

9.

Others

3441

3295

146

10

MA/Rev. Pet. &Ex. Pet.

20592

20217

375

 

                Total

30815

30044

771

 5(ii)DISTRICT FORUMS (Consolidated) as on 31.12.2018.

Sr. No

Category

Total Nos. of Cases Filed since inception

Total No. of Cases Disposed of since inception

Total No. of Cases pending

(1)

(2)

  (3)

    (4)

  (5)

1.

Banking

2584

2429

155

2.

Medical

 223

198

25

3.

Telephone

10104

10085

19

4.

Insurance

14654

13891

763

5.

Housing

2849

2835

14

6.

Electricity

2606

2588

18

7.

Airlines

23

18

5

8.

Railways

31

31

    --

9.

Others

34007

32462

1545

 

                Total

67081

64537

2544

 6. Age-wise pendency.

 

Cases pending for more than 5 years

Cases pending for more than 3 years

Cases pending for more than 2 years

State Commission

1

3

15

District Forums

129

458

916

7. Monthly filing & disposal by the State Commission and District Forums.
            7 (i) STATE COMMISSION.


Sr.No

Cases pending in the beginning of the month

Cases filed during the month

Cases disposed of within 90/150 days

Cases disposed of beyond 90/150 days

Cases pending of the end of the month

Oct. 2018

 707

 127

60

27

 747

Nov 2018

 747

104

76

26

749

Dec  2018

 749

108

57

29

771

  7(ii) DISTRICT FORUMS (Consolidated)


Sr. No.

Cases pending in the beginning of the month

Cases filed during the month

Cases disposed of within 90/150 days

Cases disposed of beyond 90/150 days

Cases pending of the end of the month

Oct . 2018

 2471

111

30

74

2478

Nov 2018

2478

93

14

91

2466

Dec  2018

2466

150

13

59

2544

  8. No. of cases filed, disposed of & pending, year-wise.

Years

STATE COMMISSION

DISTRICT FORUM

Cases Filed in the year

Cases Disposed of in the year

Cases pending at the end

Cases Filed in the year

Cases Disposed of in the Year

Cases pending at the end.

2001

6067

4324

1743

29320

24123

5197

2002

984

2147

580

4502

5306

4393

2003

1384

1361

603

3497

4633

3257

2004

1369

1273

699

2435

2781

2911

2005

1195

851

1043

1868

1913

2866

2006

1664

2040

667

2105

1889

3082

2007

2180

1935

912

2064

2332

2814         

2008

1508

1521

899

2153

2290

2677

2009

1694

1789

804

2387

2253

2811

2010

 1722

1689

837

 2229

1956

3084

2011

1357

1183

1011

2298

1943

3439

2012

1452

2021

442

2060

2104

3395

2013

1584

1673

353

2024

2313

3106

2014

1945

1700

245

1860

1981

2985

2015

1089

1132

202

1613

1718

2880

2016

1309

1260

251

1678

1882

2676

2017

1296

981

566

1546

1592

2630

2018

1369

1164

771

1442

1528

2544

 

9.  Name & telephone/Fax No./e-mail address of the person to be approached for any clarification/further information in this regard.

1.      Sh. Surinder Maltu ,Registrar                   
Tel. No. 0177-2620797

2.     Sh. Narender Mehta, Joint  Registrar          
Tel. No. 0177-2620026

3.      Sh. Balam Ram , Superintendent Gr-I               
Tel. No. 0177-2620855     

H.P. State Consumer Disputes Redressal Commission, Shimla –171 009.

Tel. No. 0177-2620797

Fax No. 2620855.   e.mail-scc-hp@nic.in

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