Statistics

STATEMENT AT A GLANCE  
Working of Consumer Fora/Consumer Protection measures  
Name of State/UT: H.P. For the Quarter ending. 31.03.2017
Full name & address of the Department: H.P. State Consumer
Disputes Redressal Commission, Shimla-9.

1. Establishment of State Commission and District Fora.

  i)        

Total number of Districts in the State/Union Territory.

12

 ii)         

No. of District Fora in the State/Union Territory.
a) Total set up:

12
12

b)Functional

9

c)Non-functional

03  ( vacant post of Members )

d)How many clubbed:

8

e)Names of Districts where District Fora    are yet to be set up:

Solan, Hamirpur, Sirmour at Nahan, Bilaspur, Kullu,Chamba, Kinnaur and Lahaul & Spiti.

f)  Number of Districts where more than    one D.F. has been set up:

District
Nil

Number of  District Fora
Nil

iii)

Whether State Commission functional

Yes

 

iv)

 

(i)Vacancies (along with date from which    vacancy arose)

State  Commission

 

District Fora *

Sanctioned
strength

Vacancy

Sanctioned
Strength

Vacancy

  a)  President:
b)  Members:

a) 1
b) 2

Nil
Nil

 

04
24

Nil
12

 II.    Performance of State Commission/District Fora: 

a)Total Cases Filed since inception:

State Commission
28470

District Fora
64486

(i)Cases disposed of

28074

98.60%

61835

 95.88%

(ii) Cases disposed of within   prescribed time-norms

19724

69.27%

32044

49.69%

 

 

 

III .   Implementation of Confonet Project:                                                            


i)

Computer Hardware/Software has:

 1.been received

2. been installed

3. been functional:

State Commission

 

Functional

District Fora

 

Functional (in four whole-time   and 8 part time Distt. Forums).

ii)

Activities being done through computers:
(a)Is case Monitoring System   installed & operational?

 

b) Has the live cases data been entered?

 

c) Whether Cause list & Judgments being posted on the websites?

State Commission
Monitoring system has been installed and is working properly.

 

Yes

 

Yes

District Fora

Monitoring system has been installed and is working properly.

Yes

 

 

Yes

IV.      Training

 

 

To be trained in the year

Trained so far

During the quarter

a)

Training of Members/Presidents in IIPA

-

SCC=Nil
DFs = 15
Total=15

-

b)

Training of State/District level officers in BIS training institute

-

-

-

c)

Training under Confonet:
a) Presidents and members

-

-

-

 

b) Other staff

All the ministerial staff were imparted training by TSPs posted in the offices of District Forums and State Commission. Apart from this, 10 officials of the State Commission and District Forums were also imparted computer training at NIIT, Chandigarh, sponsored by the NIC during the year, 2006.

d)

Any other training

 --

V Other Indicators

i)

Whether State Consumer Welfare Fund set up:

-

ii)

Whether Consumer Clubs set up in schools/colleges. If Yes, mention in how many schools and colleges.

-

iii)

Whether President, State Commission declared as Head of Department, if not, why?

Yes

iv)

Whether President, District Fora declared as Head of Office, if not, why?

Yes

v)

Panel of Members for immediate appointments: maintained? if yes, period upto which valid

State Commission
No

District  Fora
No

vi)

State Consumer Protection Council.

  1. Reconstituted on :
  2. Last meeting held on :

--

--
--

vii)

Whether District Consumer Protection Councils set up ?

--

--

viii)

One Time-Grant released

a) amount of grant received:

b) amount for which UC sent:

During
1995-1999
170 lac

170 lac

During
2004-2005

-

-

During
2006-2007
205.07. lac

205.07  lac

 

 

ix)

Whether one of the existing officers in each district designated as District Consumer Protection Officer? If yes, please specify which officer.

 

-

x)

Budget allocation in the State Plan during the current financial year
a) For State Commission and     District Fora

537.60 lacs    (i.e., for Salary, Wages, TE,OE,  MR, RRT MV, TTA & Honorarium) etc.

 

b) For Consumer Protection Activities.

-

-

 

c)   For Consumer   Awareness/Publicity.

-

-

 

 

 

 

 

 

PROFORMA
1. Information regarding infrastructure of the State Commission as on 31.03.2017.


Telephone

Building

Staff car

Fax

Computer

Photostat

Networking

Yes

Yes

Yes

Yes

Yes

Yes

Yes

2.   Information regarding Number/Functional/Non-functional of District Forums.


No. of Districts

No. of District Forums

No. of Additional District Forums.

Functional

Non-Functional

Remarks, if any

12

12

-

9

03

Vacant post of mermbers

3.   Information regarding Vacancy Position in the State Commission and District    Forums. Please put the Number of vacancy, if any.


State Commission

District Forums

Remarks

President

Members

Presidents

Members

(Mentioned the names of  Distt.)

-

-

-

12

Kullu, Lahaul & Spiti Kinnaur, Chamba ,Shimla,Sirmaur,Una,Solan& Hamirpur 

 

4. No. of cases filed/disposed of/pending since inception (as on 31.03.2017).

 

No. of Cases filed since inception

No. of Cases disposed of since inception

No. of cases pending of since inception

State Commission

28470

28074

 396

District Forums

64486

61835

2651

 5.         Category –wise break up of cases (as on 31.03.2017).
            5(i) STATE COMMISSION.


Sr. No.

Category

Total No. of Cases Filed since inception

Total No. of cases Disposed of since inception

Total No. of Cases pending

(1)

   (2)

   (3)

  (4)

  (5)

1.

Banking

497

487

10

2

Medical

  91

 89

02

3.

Telephone

1493

1486

7

4

Insurance

3657

3572

85

5.

Housing

346

343

03

6.

Electricity

254

  251

03

7.

Airlines

10

      9

    1

8.

Railways

24

    24

 -

9.

Others

3214

3129

85

10

MA/Rev. Pet. &Ex. Pet.

18884

18684

200

 

                Total

28470

28074

396

 5(ii)DISTRICT FORUMS (Consolidated) as on 31.03.2017.

Sr. No

Category

Total Nos. of Cases Filed since inception

Total No. of Cases Disposed of since inception

Total No. of Cases pending

(1)

(2)

  (3)

    (4)

  (5)

1.

Banking

2405

2209

196

2.

Medical

219

186 

33

3.

Telephone

10092

10066

26

4.

Insurance

13978

13160

818

5.

Housing

2842

2807

35

6.

Electricity

2572

2540

32

7.

Airlines

15

14

01

8.

Railways

29

29

    --

9.

Others

32334

30824

1510

 

                Total

64486

61835

2651

 6. Age-wise pendency.

 

Cases pending for more than 5 years

Cases pending for more than 3 years

Cases pending for more than 2 years

State Commission

2

2

3

District Forums

50

283

597

7. Monthly filing & disposal by the State Commission and District Forums.
            7 (i) STATE COMMISSION.


Sr.No

Cases pending in the beginning of the month

Cases filed during the month

Cases disposed of within 90/150 days

Cases disposed of beyond 90/150 days

Cases pending of the end of the month

Jan. 2017

251

97

30

01

371

Feb 2017

317

68

29

07

349

Mar  2017

349

155

87

21

396

  7(ii) DISTRICT FORUMS (Consolidated)


Sr. No.

Cases pending in the beginning of the month

Cases filed during the month

Cases disposed of within 90/150 days

Cases disposed of beyond 90/150 days

Cases pending of the end of the month

Jan. 2017

2676

180

22

121

2713

Feb 2017

2713

77

14

73

2703

Mar  2017

2703

136

19

169

2651

  8. No. of cases filed, disposed of & pending, year-wise.

Years

STATE COMMISSION

DISTRICT FORUM

Cases Filed in the year

Cases Disposed of in the year

Cases pending at the end

Cases Filed in the year

Cases Disposed of in the Year

Cases pending at the end.

2001

6067

4324

1743

29320

24123

5197

2002

984

2147

580

4502

5306

4393

2003

1384

1361

603

3497

4633

3257

2004

1369

1273

699

2435

2781

2911

2005

1195

851

1043

1868

1913

2866

2006

1664

2040

667

2105

1889

3082

2007

2180

1935

912

2064

2332

2814         

2008

1508

1521

899

2153

2290

2677

2009

1694

1789

804

2387

2253

2811

2010

 1722

1689

837

 2229

1956

3084

2011

1357

1183

1011

2298

1943

3439

2012

1452

2021

442

2060

2104

3395

2013

1584

1673

353

2024

2313

3106

2014

1945 1700 245 1860 1981 2985

2015

1089 1132 202 1613 1718 2880
2016 1309 1260 251 1678 1882 2676

Mar 2017

320 175 396 393 418 2651

 

9.  Name & telephone/Fax No./e-mail address of the person to be approached for any clarification/further information in this regard.

  1.  Sh. Pyare Lal,Registrar                   
    Tel. No. 0177-2620797
  2. Sh. Narender Mehta, Assistant Registrar          
    Tel. No. 0177-2620854
  3. Sh. Biri Singh, Superintendent Gr-I               
    Tel. No. 0177-2620855   

H.P. State Consumer Disputes Redressal Commission, Shimla –171 009.

Tel. No. 0177-2620797

Fax No. 2620855.   e.mail-scc-hp@nic.in

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