Statistics

STATEMENT AT A GLANCE  
Working of Consumer Fora/Consumer Protection measures  
Name of State/UT: H.P. For the Quarter ending. 31.03.2016
Full name & address of the Department: H.P. State Consumer
Disputes Redressal Commission, Shimla-9.

1. Establishment of State Commission and District Fora.

  i)        

Total number of Districts in the State/Union Territory.

12

 ii)         

No. of District Fora in the State/Union Territory.
a) Total set up:

12
12

b)Functional

11

c)Non-functional

01  ( vacant post of Members )

d)How many clubbed:

8

e)Names of Districts where District Fora    are yet to be set up:

Solan, Hamirpur, Sirmour at Nahan, Bilaspur, Kullu,Chamba, Kinnaur and Lahaul & Spiti.

f)  Number of Districts where more than    one D.F. has been set up:

District
Nil

Number of  District Fora
Nil

iii)

Whether State Commission functional

Yes

 

iv)

 

(i)Vacancies (along with date from which    vacancy arose)

State  Commission

 

District Fora *

Sanctioned
strength

Vacancy

Sanctioned
Strength

Vacancy

  a)  President:
b)  Members:

a) 1
b) 2

Nil
Nil

 

04
24

Nil
06

 II.    Performance of State Commission/District Fora: 

a)Total Cases Filed since inception:

State Commission
27098

District Fora
62786

(i)Cases disposed of

26853

99.09%

59969

 95.51%

(ii) Cases disposed of within   prescribed time-norms

18713

69.05%

31724

50.52%

 

 

 

III .   Implementation of Confonet Project:                                                            


i)

Computer Hardware/Software has:

 1.been received

2. been installed

3. been functional:

State Commission

 

Functional

District Fora

 

Functional (in four whole-time   and 8 part time Distt. Forums).

ii)

Activities being done through computers:
(a)Is case Monitoring System   installed & operational?

 

b) Has the live cases data been entered?

 

c) Whether Cause list & Judgments being posted on the websites?

State Commission
Monitoring system has been installed and is working properly.

 

Yes

 

Yes

District Fora

Monitoring system has been installed and is working properly.

Yes

 

 

Yes

IV.      Training

 

 

To be trained in the year

Trained so far

During the quarter

a)

Training of Members/Presidents in IIPA

-

SCC=Nil
DFs = 15
Total=15

-

b)

Training of State/District level officers in BIS training institute

-

-

-

c)

Training under Confonet:
a) Presidents and members

-

-

-

 

b) Other staff

All the ministerial staff were imparted training by TSPs posted in the offices of District Forums and State Commission. Apart from this, 10 officials of the State Commission and District Forums were also imparted computer training at NIIT, Chandigarh, sponsored by the NIC during the year, 2006.

d)

Any other training

 --

V Other Indicators

i)

Whether State Consumer Welfare Fund set up:

-

ii)

Whether Consumer Clubs set up in schools/colleges. If Yes, mention in how many schools and colleges.

-

iii)

Whether President, State Commission declared as Head of Department, if not, why?

Yes

iv)

Whether President, District Fora declared as Head of Office, if not, why?

Yes

v)

Panel of Members for immediate appointments: maintained? if yes, period upto which valid

State Commission
No

District  Fora
No

vi)

State Consumer Protection Council.

  1. Reconstituted on :
  2. Last meeting held on :

--

--
--

vii)

Whether District Consumer Protection Councils set up ?

--

--

viii)

One Time-Grant released

a) amount of grant received:

b) amount for which UC sent:

During
1995-1999
170 lac

170 lac

During
2004-2005

-

-

During
2006-2007
205.07. lac

205.07  lac

 

 

ix)

Whether one of the existing officers in each district designated as District Consumer Protection Officer? If yes, please specify which officer.

 

-

x)

Budget allocation in the State Plan during the current financial year
a) For State Commission and     District Fora

552.43 lacs    (i.e., for Salary, Wages, TE,OE,  MR, RRT MV, TTA & Honorarium) etc.

 

b) For Consumer Protection Activities.

-

-

 

c)   For Consumer   Awareness/Publicity.

-

-

 

 

 

 

 

 

PROFORMA
1. Information regarding infrastructure of the State Commission as on 31.03.2016.


Telephone

Building

Staff car

Fax

Computer

Photostat

Networking

Yes

Yes

Yes

Yes

Yes

Yes

Yes

2.   Information regarding Number/Functional/Non-functional of District Forums.


No. of Districts

No. of District Forums

No. of Additional District Forums.

Functional

Non-Functional

Remarks, if any

12

12

-

11

01

Vacant post of mermbers w.e.f 29.04.2015

3.   Information regarding Vacancy Position in the State Commission and District    Forums. Please put the Number of vacancy, if any.


State Commission

District Forums

Remarks

President

Members

Presidents

Members

(Mentioned the names of  Distt.)

-

-

-

6

Kullu, Lahaul & Spiti Kinnaur, Chamba & Hamirpur 

 

4. No. of cases filed/disposed of/pending since inception (as on 31.03.2016).

 

No. of Cases filed since inception

No. of Cases disposed of since inception

No. of cases pending of since inception

State Commission

27098

26853

 245

District Forums

62786

59969

2817

 5.         Category –wise break up of cases (as on 31.03.2016).
            5(i) STATE COMMISSION.


Sr. No.

Category

Total No. of Cases Filed since inception

Total No. of cases Disposed of since inception

Total No. of Cases pending

(1)

   (2)

   (3)

  (4)

  (5)

1.

Banking

470

464

06

2

Medical

  89

  87

02

3.

Telephone

1487

1486

01

4

Insurance

3480

3425

55

5.

Housing

  343

341

02

6.

Electricity

  244

  240

04

7.

Airlines

      9

      9

    -

8.

Railways

    23

    23

 -

9.

Others

3027

2974

53

10

MA/Rev. Pet. &Ex. Pet.

17926

17804

122

 

                Total

27098

26853

245

 5(ii)DISTRICT FORUMS (Consolidated) as on 31.03.2016.

Sr. No

Category

Total Nos. of Cases Filed since inception

Total No. of Cases Disposed of since inception

Total No. of Cases pending

(1)

(2)

  (3)

    (4)

  (5)

1.

Banking

2355

2077

278

2.

Medical

214

175 

39

3.

Telephone

10089

9328

761

4.

Insurance

13769

12779

990

5.

Housing

2822

2682

140

6.

Electricity

 2560

2482

78

7.

Airlines

      14

     13

01

8.

Railways

     27

     27

    --

9.

Others

30936

30406

530

 

                Total

62786

59969

2817

 6. Age-wise pendency.

 

Cases pending for more than 5 years

Cases pending for more than 3 years

Cases pending for more than 2 years

State Commission

Nil

Nil

Nil

District Forums

30

313

688

7. Monthly filing & disposal by the State Commission and District Forums.
            7 (i) STATE COMMISSION.


Sr.No

Cases pending in the beginning of the month

Cases filed during the month

Cases disposed of within 90/150 days

Cases disposed of beyond 90/150 days

Cases pending of the end of the month

Jan. 2016

202

57

38

01

220

Feb. 2016

220

94

65

05

244

 Mar  2016

244

 106

95

10

245

  7(ii) DISTRICT FORUMS (Consolidated)


Sr. No.

Cases pending in the beginning of the month

Cases filed during the month

Cases disposed of within 90/150 days

Cases disposed of beyond 90/150 days

Cases pending of the end of the month

Jan. 2016

2880

102

18

117

2847

Feb 2016

2847

95

25

72

2845

Mar  2016

2845

174

42

160

2817

  8. No. of cases filed, disposed of & pending, year-wise.

Years

STATE COMMISSION

DISTRICT FORUM

Cases Filed in the year

Cases Disposed of in the year

Cases pending at the end

Cases Filed in the year

Cases Disposed of in the Year

Cases pending at the end.

2001

6067

4324

1743

29320

24123

5197

2002

984

2147

580

4502

5306

4393

2003

1384

1361

603

3497

4633

3257

2004

1369

1273

699

2435

2781

2911

2005

1195

851

1043

1868

1913

2866

2006

1664

2040

667

2105

1889

3082

2007

2180

1935

912

2064

2332

2814         

2008

1508

1521

899

2153

2290

2677

2009

1694

1789

804

2387

2253

2811

2010

 1722

1689

837

 2229

1956

3084

2011

1357

1183

1011

2298

1943

3439

2012

1452

2021

442

2060

2104

3395

2013

1584

1673

353

2024

2313

3106

2014

1945 1700 245 1860 1981 2985

2015

1089 1132 202 1613 1718 2880

Mar 2016

257 214 245 371 434 2817

 

9.  Name & telephone/Fax No./e-mail address of the person to be approached for any clarification/further information in this regard.

  1.  Sh. Pyare Lal,Registrar                   
    Tel. No. 0177-2620797
  2. Sh. Narender Mehta, Assistant Registrar          
    Tel. No. 0177-2620854
  3. Sh. Biri Singh, Superintendent Gr-I               
    Tel. No. 0177-2620855   

H.P. State Consumer Disputes Redressal Commission, Shimla –171 009.

Tel. No. 0177-2620797

Fax No. 2620855.   e.mail-scc-hp@nic.in

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