Statistics

 

STATEMENT AT A GLANCE  
Working of Consumer Fora/Consumer Protection measures  
Name of State/UT: H.P. For the Quarter ending. 31.12.2020
Full name & address of the Department: H.P. State Consumer
Disputes Redressal Commission, Shimla-9.

1. Establishment of State Commission and District Commission.

  i)        

Total number of Districts in the State/Union Territory.

12

 ii)         

No. of District Commission in the State/Union Territory.
a) Total set up:

12
12

b)Functional

11

c)Non-functional

01 ( vacant post of Members )

d)How many clubbed:

8

e)Names of Districts where District Commission   are yet to be set up:

Solan, Hamirpur, Sirmour at Nahan, Bilaspur, Kullu,Chamba, Kinnaur and Lahaul & Spiti.

f)  Number of Districts where more than    one D.F. has been set up:

District
Nil

Number of  District Fora
Nil

iii)

Whether State Commission functional

Yes

 

iv)

 

(i)Vacancies (along with date from which    vacancy arose)

State  Commission

 

District commission *

Sanctioned
strength

Vacancy

Sanctioned
Strength

Vacancy

  a)  President:
b)  Members:

a) 1
b) 2

1
Nil

 

04
24

2
5

 II.    Performance of State Commission/District Commission: 

a)Total Cases Filed since inception:

State Commission
32790

District Commission
69131

(i)Cases disposed of

32050

97.74%

66615

 96.36%

(ii) Cases disposed of within   prescribed time-norms

22254

67.86%

32860

47.53%

 

 

 

III .   Implementation of Confonet Project:                                                            


i)

Computer Hardware/Software has:

 1.been received

2. been installed

3. been functional:

State Commission

 

Functional

District Commission

 

Functional (in four whole-time   and 8 part time Distt. Commission).

ii)

Activities being done through computers:
(a)Is case Monitoring System   installed & operational?

 

b) Has the live cases data been entered?

 

c) Whether Cause list & Judgments being posted on the websites?

State Commission
Monitoring system has been installed and is working properly.

 

Yes

 

Yes

District Commission

Monitoring system has been installed and is working properly.

Yes

 

 

Yes

IV.      Training

 

 

To be trained in the year

Trained so far

During the quarter

a)

Training of Members/Presidents in IIPA

-

SCC=Nil
DFs = 15
Total=15

-

b)

Training of State/District level officers in BIS training institute

-

-

-

c)

Training under Confonet:
a) Presidents and members

-

-

-

 

b) Other staff

All the ministerial staff were imparted training by TSPs posted in the offices of District Forums and State Commission. Apart from this, 10 officials of the State Commission and District Commission were also imparted computer training at NIIT, Chandigarh, sponsored by the NIC during the year, 2006.

d)

Any other training

 --

V Other Indicators

i)

Whether State Consumer Welfare Fund set up:

-

ii)

Whether Consumer Clubs set up in schools/colleges. If Yes, mention in how many schools and colleges.

-

iii)

Whether President, State Commission declared as Head of Department, if not, why?

Yes

iv)

Whether President, District Fora declared as Head of Office, if not, why?

Yes

v)

Panel of Members for immediate appointments: maintained? if yes, period upto which valid

State Commission
No

District  Commission
No

vi)

State Consumer Protection Council.

  1. Reconstituted on :
  2. Last meeting held on :

--

--
--

vii)

Whether District Consumer Protection Councils set up ?

--

--

viii)

One Time-Grant released

a) amount of grant received:

b) amount for which UC sent:

During
1995-1999
170 lac

170 lac

During
2004-2005

-

-

During
2006-2007
205.07. lac

205.07  lac

 

 

ix)

Whether one of the existing officers in each district designated as District Consumer Protection Officer? If yes, please specify which officer.

 

-

x)

Budget allocation in the State Plan during the current financial year
a) For State Commission and     District Fora

610.08 lacs    (i.e., for Salary, Wages, TE,OE,  MR, RRT MV, TTA & Honorarium) etc.

 

b) For Consumer Protection Activities.

-

-

 

c)   For Consumer   Awareness/Publicity.

-

-

 

 

 

 

 

 

PROFORMA
1. Information regarding infrastructure of the State Commission as on 31.12.2020.


Telephone

Building

Staff car

Fax

Computer

Photostat

Networking

Yes

Yes

Yes

Yes

Yes

Yes

Yes

2.   Information regarding Number/Functional/Non-functional of District Commission.


No. of Districts

No. of District commission

No. of Additional District Commission.

Functional

Non-Functional

Remarks, if any

12

12

-

9

03

Vacant post of members

3.   Information regarding Vacancy Position in the State Commission and District    Commission. Please put the Number of vacancy, if any.


State Commission

District Commission

Remarks

President

Members

Presidents

Members

(Mentioned the names of  Distt.)

     1

     Nil

      2

     9

Kangra at Dharamshala, Shimla,Sirmour& Lahaul Spiti 

4. No. of cases filed/disposed of/pending since inception (as on 31.12.2020).

 

No. of Cases filed since inception

No. of Cases disposed of since inception

No. of cases pending of since inception

State Commission

32790

32050

 740

District commission

69131

66615

2516

 5.         Category –wise break up of cases (as on 31.12.2020).
            5(i) STATE COMMISSION.


Sr. No.

Category

Total No. of Cases Filed since inception

Total No. of cases Disposed of since inception

Total No. of Cases pending

(1)

   (2)

   (3)

  (4)

  (5)

1.

Banking

596

553

43

2

Medical

106

99

07

3.

Telephone

1512

1504

8

4

Insurance

4180

3982

198

5.

Housing

393

381

12

6.

Electricity

283

274

9

7.

Airlines

11

11

    nil

8.

Railways

24

    24

nil 

9.

Others

3750

3512

238

10

MA/Rev. Pet. &Ex. Pet.

21935

21710

225

 

                Total

              32790

3232323205032323232

                    740

 5(ii)DISTRICT COMMISSION  (Consolidated) as on 31.12.2020.

Sr. No

Category

Total Nos. of Cases Filed since inception

Total No. of Cases Disposed of since inception

Total No. of Cases pending

(1)

(2)

  (3)

    (4)

  (5)

1.

Banking

2722

2546

176

2.

Medical

231

202

29

3.

Telephone

10116

10093

23

4.

Insurance

15225

14445

780

5.

Housing

2851

2839

12

6.

Electricity

2633

2603

30

7.

Airlines

26

21

5

8.

Railways

31

31

Nil    

9.

Others

35296

                             33835

1461

 

                Total

      691316666

66615

2516

 6. Age-wise pendency.

 

Cases pending for more than 5 years

Cases pending for more than 3 years

Cases pending for more than 2 years

State Commission

Nil

94

457

District Commission

66

488

933

7. Monthly filing & disposal by the State Commission and DistrictCommission.
7 (i) STATE COMMISSION.


Sr.No

Cases pending in the beginning of the month

Cases filed during the month

Cases disposed of within 90/150 days

Cases disposed of beyond 90/150 days

Cases pending of the end of the month

Oct. 2020

 728

 81

37

11

 761

Nov 2020

 761

24

8

28

749

Dec 2020

 749

38

33

14

740

  7(ii) DISTRICT COMMISSION (Consolidated)


Sr. No.

Cases pending in the beginning of the month

Cases filed during the month

Cases disposed of within 90/150 days

Cases disposed of beyond 90/150 days

Cases pending of the end of the month

Oct . 2020

 2445

65

17

30

2463

Nov 2020

2463

59

10

15

2497

Dec  2020

2497

51

16

16

2516

  8. No. of cases filed, disposed of & pending, year-wise.

Years

STATE COMMISSION

DISTRICT COMMISSION

Cases Filed in the year

Cases Disposed of in the year

Cases pending at the end

Cases Filed in the year

Cases Disposed of in the Year

Cases pending at the end.

2001

6067

4324

1743

29320

24123

5197

2002

984

2147

580

4502

5306

4393

2003

1384

1361

603

3497

4633

3257

2004

1369

1273

699

2435

2781

2911

2005

1195

851

1043

1868

1913

2866

2006

1664

2040

667

2105

1889

3082

2007

2180

1935

912

2064

2332

2814         

2008

1508

1521

899

2153

2290

2677

2009

1694

1789

804

2387

2253

2811

2010

 1722

1689

837

 2229

1956

3084

2011

1357

1183

1011

2298

1943

3439

2012

1452

2021

442

2060

2104

3395

2013

1584

1673

353

2024

2313

3106

2014

1945

1700

245

1860

1981

2985

2015

1089

1132

202

1613

1718

2880

2016

1309

1260

251

1678

1882

2676

2017

1296

981

566

1546

1592

2630

2018

1369

1164

771

1442

1528

2544

2020

625

715

740

532

378

2516

 

9.  Name & telephone/Fax No./e-mail address of the person to be approached for any clarification/further information in this regard.

1.      Smt.Sangeeta Gupta,Registrar                   
Tel. No. 0177-2620797

2.     Sh. Narender Mehta, Joint  Registrar          
Tel. No. 0177-2620026

3.      Sh. Balam Ram , Superintendent Gr-I               
Tel. No. 0177-2620855    

H.P. State Consumer Disputes Redressal Commission, Shimla –171 009.

Tel. No. 0177-2620797

Fax No. 2620855.   e.mail-scc-hp@nic.in