Statistics

 

STATEMENT AT A GLANCE  
Working of Consumer Fora/Consumer Protection measures  
Name of State/UT: H.P. For the Quarter ending. 31.12.2021
Full name & address of the Department: H.P. State Consumer
Disputes Redressal Commission, Shimla-9.

1. Establishment of State Commission and District Commission.

  i)        

Total number of Districts in the State/Union Territory.

12

 ii)         

No. of District Commission in the State/Union Territory.
a) Total set up:

12
12

b)Functional

11

c)Non-functional

01 ( vacant post of Members ) Lahaul-Spiti

d)How many clubbed:

8

e)Names of Districts where District Commission   are yet to be set up:

Solan, Hamirpur, Sirmour at Nahan, Bilaspur, Kullu,Chamba, Kinnaur and Lahaul & Spiti.

f)  Number of Districts where more than    one D.F. has been set up:

District
Nil

Number of  District Commission
Nil

iii)

Whether State Commission functional

Yes

 

iv)

 

(i)Vacancies (along with date from which    vacancy arose)

State  Commission

 

District commission *

Sanctioned
strength

Vacancy

Sanctioned
Strength

Vacancy

  a)  President:
b)  Members:

a) 1
b) 2

1
Nil

 

04
24

2
9

 II.    Performance of State Commission/District Commission: 

a)Total Cases Filed since inception:

State Commission
33198

District Commission
70112

(i)Cases disposed of

32429

97.68%

67340

 96.04%

(ii) Cases disposed of within   prescribed time-norms

22457

67.64%

33070

47.16%

 

 

 

III .   Implementation of Confonet Project:                                                            


i)

Computer Hardware/Software has:

 1.been received

2. been installed

3. been functional:

State Commission

 

Functional

District Commission

 

Only 4 whole time District Commissions name as under: Shimla,Mandi,Una and Kangra at Dharamshala.

ii)

Activities being done through computers:
(a)Is case Monitoring System   installed & operational?

 

b) Has the live cases data been entered?

 

c) Whether Cause list & Judgments being posted on the websites?

State Commission
Monitoring system has been installed and is working properly.

 

Yes

 

Yes

District Commission

Monitoring system has been installed and is working properly.

Yes

 

 

Yes

IV.      Training

 

 

To be trained in the year

Trained so far

During the quarter

a)

Training of Members/Presidents in IIPA

No Training Letter received from IIPA

SCC=Nil
DFs = 15
Total=15

NIL

b)

Training of State/District level officers in BIS training institute

No Training Letter received from BIS

NIL

NIL

c)

Training under Confonet:
a) Presidents and members

- No Training Letter received under CONFONET.

NIL

NIL

 

b) Other staff

All the ministerial staff were imparted training by TSPs posted in the offices of District Forums and State Commission. Apart from this, 10 officials of the State Commission and District Commission were also imparted computer training at NIIT, Chandigarh, sponsored by the NIC during the year, 2006.

d)

Any other training

 NIL.

V Other Indicators

i)

Whether State Consumer Welfare Fund set up:

NIL( State Consumer Commission did not receive any fund for State Consumer Welfare fund set up)

ii)

Whether Consumer Clubs set up in schools/colleges. If Yes, mention in how many schools and colleges.

NIL (no fund received for Consumer Club set up in School/Collage)

iii)

Whether President, State Commission declared as Head of Department, if not, why?

Yes

iv)

Whether President, District Fora declared as Head of Office, if not, why?

Yes

v)

Panel of Members for immediate appointments: maintained? if yes, period upto which valid

State Commission
No

District  Commission
No

vi)

State Consumer Protection Council.

  1. Reconstituted on :

 

  1. Last meeting held on :

09.12.2011(H.P. State Consumer Commission Protection Council reconstitute on 09.12.2011 vide Notification No. FDS-A(4)-1/2003, Dated, Shimla-02,the 9th December,2011


Meeting not held till today (Meeting is to be fixed by State Consumer Protection Council and not by State Consumer Commission).

vii)

Whether District Consumer Protection Councils set up ?

YES

viii)

One Time-Grant released

 

a)      amount of grant received:

 

 

 

    b) amount for which UC sent:

During
1995-1999


170 lac

 

 

 

170 lac

During
2004-2005

-No fund received during year 2004-2005 as per report of accountant.

 

Not Applicable

During
2006-2008


205.07. lac

 

 

 

 

205.07  lac

 

 

ix)

Whether one of the existing officers in each district designated as District Consumer Protection Officer? If yes, please specify which officer.

 Additional Deputy Commissioner of respective District. ( State Govt. has notified Additional Deputy Commissioner as District Consumer Protection Officer)

-

x)

Budget allocation in the State Plan during the current financial year
a) For State Commission and     District Fora

602.83 lac (i.e., for Salary, Wages,TE,OE,MR,RRT,A&P,H&E.T&I.MV Vopr,MV,TTA & Honorarium) etc. 0.18 lac ( MR.Rtd), 0.53( maintenance).

 

b) For Consumer Protection Activities.

Nil

-

 

c)   For Consumer   Awareness/Publicity.

Nil

-

 

 

 

 

 

 

PROFORMA
1. Information regarding infrastructure of the State Commission as on 31.12.2021.


Telephone

Building

Staff car

Fax

Computer

Photostat

Networking

Yes

Yes

Yes

Yes

Yes

Yes

Yes

2.   Information regarding Number/Functional/Non-functional of District Commission.


No. of Districts

No. of District commission

No. of Additional District Commission.

Functional

Non-Functional

Remarks, if any

12

12

No

11

01

Vacant post of members

3.   Information regarding Vacancy Position in the State Commission and District    Commission. Please put the Number of vacancy, if any.


State Commission

District Commission

Remarks

President

Members

Presidents

Members

(Mentioned the names of  Distt.)

     1

     Nil

      2

     9

Kangra at Dharamshala, Shimla,Sirmour& Lahaul Spiti,,Kinnour.Mandi, Solan & Hamirpur.

4. No. of cases filed/disposed of/pending since inception (as on 31.12.2021).

 

No. of Cases filed since inception

No. of Cases disposed of since inception

No. of cases pending of since inception

State Commission

33198

32429

 769

District commission

70112

67340

2772

 5.         Category –wise break up of cases (as on 31.12.2021).
            5(i) STATE COMMISSION.


Sr. No.

Category

Total No. of Cases Filed since inception

Total No. of cases Disposed of since inception

Total No. of Cases pending

(1)

   (2)

   (3)

  (4)

  (5)

1.

Banking

605

558

47

2

Medical

107

99

08

3.

Telephone

1512

1509

03

4

Insurance

4214

4008

206

5.

Housing

393

383

10

6.

Electricity

286

275

11

7.

Airlines

12

11

    01

8.

Railways

24

    24

nil 

9.

Others

3811

3548

263

10

MA/Rev. Pet. &Ex. Pet.

22234

22014

220

 

                Total

              33198

3232323242932323232

7777769777777679

 5(ii)DISTRICT COMMISSION  (Consolidated) as on 31.12.2021.

Sr. No

Category

Total Nos. of Cases Filed since inception

Total No. of Cases Disposed of since inception

Total No. of Cases pending

7(1)

(2)

  (3)

    (4)

  (5)

1.

Banking

2818

2613

205

2.

Medical

233

204

29

3.

Telephone

10119

10095

24

4.

Insurance

15452

14623

829

5.

Housing

2851

2839

12

6.

Electricity

2647

2626

21

7.

Airlines

26

21

5

8.

Railways

31

31

Nil    

9.

Others

35935

                            34288

                     1647

 

                Total

      701126666

 766         67340                    765555536666640

27722

 6. Age-wise pendency.

 

Cases pending for more than 5 years

Cases pending for more than 3 years

Cases pending for more than 2 years

State Commission

5

76

366

District Commission

210

716

1520

7. Monthly filing & disposal by the State Commission and DistrictCommission.
7 (i) STATE COMMISSION.


Sr.No

Cases pending in the beginning of the month

Cases filed during the month

Cases disposed of within 90/150 days

Cases disposed of beyond 90/150 days

Cases pending of the end of the month

Oct. 2021

 684

 84

31

04

 733

Nov 2021

 733

38

14

03

754

Dec 2021

 754

57

30

12

769

  7(ii) DISTRICT COMMISSION (Consolidated)


Sr. No.

Cases pending in the beginning of the month

Cases filed during the month

Cases disposed of within 90/150 days

Cases disposed of beyond 90/150 days

Cases pending of the end of the month

Oct . 2021

2649

134

25

49

2709

Nov 2021

2709

83

12

46

2734

Dec  2021

2734

117

18

61

2772

  8. No. of cases filed, disposed of & pending, year-wise.

Years

STATE COMMISSION

DISTRICT COMMISSION

Cases Filed in the year

Cases Disposed of in the year

Cases pending at the end

Cases Filed in the year

Cases Disposed of in the Year

Cases pending at the end.

2001

6067

4324

1743

29320

24123

5197

2002

984

2147

580

4502

5306

4393

2003

1384

1361

603

3497

4633

3257

2004

1369

1273

699

2435

2781

2911

2005

1195

851

1043

1868

1913

2866

2006

1664

2040

667

2105

1889

3082

2007

2180

1935

912

2064

2332

2814         

2008

1508

1521

899

2153

2290

2677

2009

1694

1789

804

2387

2253

2811

2010

 1722

1689

837

 2229

1956

3084

2011

1357

1183

1011

2298

1943

3439

2012

1452

2021

442

2060

2104

3395

2013

1584

1673

353

2024

2313

3106

2014

1945

1700

245

1860

1981

2985

2015

1089

1132

202

1613

1718

2880

2016

1309

1260

251

1678

1882

2676

2017

1296

981

566

1546

1592

2630

2018

1369

1164

771

1442

1528

2544

2020

625

715

740

532

378

2516

2021

408

379

769

981

725

2772

 

9.  Name & telephone/Fax No./e-mail address of the person to be approached for any clarification/further information in this regard.

1.      Smt.Sangeeta Gupta,Registrar                   
Tel. No. 0177-2620797

2.     Sh. Narender Mehta, Joint  Registrar          
Tel. No. 0177-2620026

3.      Sh. Balam Ram , Superintendent Gr-I               
Tel. No. 0177-2620855    

H.P. State Consumer Disputes Redressal Commission, Shimla –171 009.

Tel. No. 0177-2620797

Fax No. 2620855.   e.mail-scc-hp@nic.in